We’re Hiring: Customer Support Associate - International (Blended Process)

Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 0-1 Years
Department: Customer Support / Operations

Job Summary:
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call centre handling global customers via voice and chat this role is for you.

Key Responsibilities:
- Own end-to-end customer interactions across voice and chat (international & domestic)
- Deliver quick, accurate, and high-quality responses with a customer-first approach
- Resolve queries and issues proactively with clear follow-through
- Maintain clean and structured documentation
- Ensure high service standards, customer satisfaction,
- Operate with discipline by following SOPs, quality benchmarks, and processes
- Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:




- 0-1 years of experience in customer support (voice and/or chat process)
- Excellent verbal and written communication skills
- Solid problem-solving and multitasking abilities
- Ability to handle pressure and manage difficult customers professionally
- Basic computer knowledge (MS Office, typing skills)
- Good listening skills and attention to detail
- Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:
- Experience in BPO/KPO or international call center environment
- Exposure to global customer handling and cultural sensitivity

Shift Timings:
- Day Shift: 11am - 9pm
- Night Shift: 9pm - 7am

6 days Working (Rotational week-offs)

Pay: ₹18,000.00 - ₹20,000.00 per month

Application Question(s):
- What is your current salary?
- What is your expected salary?
- If selected, within how many days you can join us?
- Do you have any work experience?

Work Location:

📌 Customer Support Associate (Bidhannagar)
🏢 Drivado Transfers
📍 Bidhannagar