About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

Role Summary:
Key Responsibilities

1.LLM Output Quality Check:
- Review AI-generated responses for:
- Accuracy and factual correctness
Relevance to user query
Clarity and completeness
Identify incorrect, hallucinated, or misleading responses
Ensure adherence to brand tone and communication guidelines-
- Check for:
- Grammar, tone,



and professionalism
Contextual correctness of response
Missing or irrelevant content
Flag escalation-worthy responses or critical errors3.Intent Prediction Evaluation:
- Validate intent classification accuracy on sample data
Compare predicted intent vs. actual intent
Highlight misclassification trends and patterns
Suggest improvements to training datasets4.Error Analysis & Reporting:
- Maintain QC logs with detailed error categorization:
- Incorrect response
Partial response
Over-response
Misclassification
Share periodic reports with insights and recommendations
Track quality metrics (accuracy %, error rate, etc.)5.Process Improvement & Feedback:
- Provide actionable feedback to AI/ML and product teams
Suggest rule improvements or prompt tweaks
Assist in refining SOPs for QC processes6.Adherence to QA Framework:
- Follow defined QC sampling methodology
Ensure consistency in evaluation criteria
Support c

📌 Senior Associate (India)
🏢 AxisMaxlife
📍 India