We are looking for motivated individuals to join our growing team as Customer Support Associates for a leading domestic banking process. This is an excellent opportunity for graduates who are fluent in Hindi and possess conversational English skills to start a career in the banking sector.

Position Overview
- Role: Customer Support Associate (Voice Process)
- Sector: Banking / BFSI
- Shift: Day Shift / Rotational Day Shifts

Key Responsibilities
- Assist customers over the phone with banking-related queries (account balance, fund transfers, card services, etc.).
- Provide clear and accurate information regarding bank products and services.
- Resolve customer complaints and issues with a polite and professional attitude.
- Update customer records accurately in the internal database.
- Meet daily service quality and productivity targets.
- Education: Any Graduate (mandatory).
- Language Skills:
- Hindi: Fluent (Ability to explain complex terms clearly).
- English:



Average/Conversational (Ability to understand and speak basic sentences).
- Local Language: Knowledge of the local regional language is a significant advantage.
- Skills:
- Good listening and communication skills.
- Basic computer knowledge (Typing and MS Office).
- Patient and customer-centric approach.

Perks & Benefits
- Stable Career: Work with one of India’s reputable banking processes.
- Training: Comprehensive product and process training provided.
- Growth: Internal job posting (IJP) opportunities for career advancement.
- Environment: Skilled and supportive workplace culture.

Pay: ₹14,000.00 - ₹21,000.00 per month

Benefits:
- Provident Fund

Education:
- Bachelor's (preferred)

Language:
- Hindi (required)
- English (required)

Work Location: In person

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