Job Description:
Job Overview

Key ResponsibilitiesLead Management
- Handle online lead inquiries from different platforms.
- Contact potential customers through calls, WhatsApp, and messages.
- Follow up with leads regularly to convert them into confirmed sales.
- Update lead status and maintain records in Zoho CRM.

Store-Level Coordination
- Coordinate with store teams regarding customer visits and appointments.
- Share qualified leads with relevant stores and ensure proper follow-up.
- Track walk-in conversions generated from CRM leads.
- Maintain communication between customers and store staff for smooth sales closure.

Customer Communication
- Provide product information and assist customers with their queries.
- Respond promptly to messages, WhatsApp inquiries, and calls.
- Build strong customer relationships to increase conversion rates.

Data Management
- Maintain and update lead and customer data in Excel sheets.




- Ensure accurate entry of follow-up details, call logs, and lead status.
- Track conversion reports and sales generated from leads.

Required Skills:
- Robust communication and calling skills:
- Ability to handle customer queries and convert leads into sales:
- Knowledge of Zoho CRM:
- Basic knowledge of Microsoft Excel:
- Good follow-up and coordination skills with store teams:
- Ability to respond quickly to calls and messages

Qualifications:
- Bachelor’s degree in any field (preferred)

Experience
- 2-3 years of experience in CRM, lead management, or customer support
- Jewelry industry experience will be preferred

Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Work Location: In person

Work Location: In person

📌 CRM Executive (Vesu)
🏢 Svaraa Jewels
📍 Vesu