Job Description
Group Head – Client Servicing
n Location: Gurgaon | Work Mode: Work From Office
n Experience: 10+ Years
n Department: Client Servicing / Account Management
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n About the Role
nWe are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a robust client leader with proven experience in strategy, integrated campaigns, pitches, and new business development , along with the ability to build and manage high-performing teams.
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n Key Responsibilities
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- Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.n
- Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.n
- Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.n




- Have prior hands-on experience in developing strategies, communication plans, campaign concepts, and integrated marketing solutions .n
- Lead and contribute to new business pitches, RFPs, presentations, and client proposals from brief understanding to final presentation.n
- Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.n
- Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.n
- Translate client briefs into clear internal briefs and ensure alignment across respective teams.n
- Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.n
- Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.n
- Work closely with internal department heads to ensure integrated and strategically aligned solutions.n
- Review campaign p

📌 Group Head- Client Servicing (Gurugram)
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