Customer Service assistant

Job Summary

The Customer Service Assistant is responsible for driving department sales through effective customer interaction, proper product display, and disciplined stock management. The role focuses on maintaining merchandising standards, following FIFO practices, achieving departmental sales targets, delivering excellent customer service, and strictly adhering to SOPs issued by management and strictly adhering to SOPs issued by management.

Key Responsibilities
- Assist customers on the shop floor by understanding their needs and recommending suitable products.
- Maintain attractive and organized product displays as per store merchandising standards and management SOPs.
- Ensure correct product ranging and shelf arrangement within the assigned department.
- Follow FIFO method for stock rotation to ensure freshness and minimize expiry losses.
- Achieve daily and monthly department sales targets through active selling and upselling.
- Adhere strictly to all SOPs, guidelines, and instructions issued by management from time to time.




- Monitor stock levels and coordinate with supervisors for timely replenishment.
- Ensure correct pricing, labelling, and promotional signage as per SOP.
- Handle customer queries, complaints, and feedback professionally and escalate when required.
- Maintain cleanliness, hygiene, safety, and discipline in the department as per company standards.
- Support department head during stock counts, audits, and promotions.

Qualifications & Experience
- Minimum 1-2 years of experience as a Sales Executive in a supermarket or hypermarket.
- Plus Two / Graduate qualification preferred.
- Experience in department-wise selling (Grocery, FMCG, Fresh, or Non-Food) is an advantage.
- Basic knowledge of retail operations and SOP-driven environments.

Key Skills & Competencies
- Solid sales attitude and customer-focused approach
- Good communication and interpersonal skills
- Product display and merchandising knowledge
- FI

📌 Customer Service Assistant (Palakkad)
🏢 A to Z Supermarkets
📍 Palakkad