Design and manage outbound dialing strategies across power, predictive, preview, and blended campaigns
- Optimize pacing ratios, abandonment rates, call concurrency, and agent utilization
- Continuously improve connect rates and cost per contact
- Control and minimize DID burn while maximizing deliverability.

Deliverability and Compliance
- Maintain dialing compliance with TCPA, DNC, and internal policies
- Implement call throttling and call window rules
- Ensure answer machine detection and call progress detection accuracy
- Protect company reputation at the carrier and network level

Analytics and Performance Tracking
- Track and report on:
- Calls placed
- Calls answered
- Calls to connect ratio
- DID performance
- Cost per connect
- Drop rates
- Agent utilization
- Dialer efficiency
- Build dashboards and real-time monitoring systems
- Identify inefficiencies and engineer solutions

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Backend Executive (Bengaluru)
🏢 YG Connect
📍 Bengaluru