Job Profile - Service Center Receptionist

Job: As a service receptionist, you represent the company and are the first, central contact person for all visitors and customers in the operation. You receive them with esteem and personally arrange contact with the responsible customer support departments. You are the part of the service team and therefore share responsibility for providing adequate service. You enjoy direct contact with customers and show enthusiasm for the brand and its products. You additionally act as the telephone switchboard interface, where you accept queries, orders and service-relevant information, in order to forward these to specific recipients.

Your key responsibilities are:
- Recording and documentation of customer data with the support of operation-dependent lists or databases.
- Maintenance of a friendly atmosphere and ensuring orderliness and cleanliness in the reception areas.
- Representation of the operation on the telephone by accepting, conducting and, if necessary, forwarding telephone calls (switchboard)



and agreeing to return telephone calls for employees who are not currently available.
- Independent welcoming and addressing of all customers and visitors, and ensuring that they are looked after throughout their visit.
- Support in the provision of advice, the sales of accessories not requiring assembly and accessories within the service reception and showroom area.
- Reading of customer’s wishes, arranging appointments, forwarding customers to the required colleagues, and offering alternative, substitute services.
- Reception of unannounced customers according to the standards.
- Looking after customers in the event of waiting times.
- Providing support for or carrying out service fallow up calls.

Qualifications Diploma or Graduate from any faculty.

You should have basic computer knowledge. You should have the ability to deal with customers in a friendly and efficiently manner. Also, you should be capable to organize, multitas

📌 Receptionist (Pune)
🏢 Sahyadri Motors(Swargate
📍 Pune