About the Role

We are looking for a proactive and customer-focused Customer Relation Executive to join our team. The role involves building and maintaining robust relationships with teachers, schools, and clients, understanding their needs, and ensuring a smooth communication process with the company. You will be the face of our organisation, ensuring a positive experience for all stakeholders.

Key Responsibilities
- Build and maintain strong relationships with teachers, schools, and clients.
- Coordinate with academic reviewers for book reviews and feedback.
- Address customer queries professionally and provide timely resolutions.
- Maintain accurate records of client interactions and update reports regularly.
- Support the sales and academic team by sharing customer insights and feedback.
- Follow up with stakeholders for reviews, product feedback, and client satisfaction.
- Ensure high-quality customer service and maintain a positive brand experience.
- Assist in organising outreach programs, events,



and academic interactions when required.

Requirements:
- Bachelor’s degree in any discipline.
- Strong communication and interpersonal skills.
- Good command of Hindi and English.
- Ability to handle customer queries patiently and professionally.
- Proficiency in MS Office and basic CRM tools (preferred).
- Freshers with good communication skills can also apply.

Key Skills
- Customer Handling
- Communication Skills
- Relationship Management
- Problem-Solving
- Coordination Skills
- Reporting & Documentation

Why Join Us?
- Opportunity to work closely with academic professionals.
- Supportive work culture and growth opportunities.
- Exposure to publishing and education industry processes.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (DayalBagh)
🏢 Agarwal Group of Publications
📍 DayalBagh