Job Summary:
The Sales and Dispatch Coordinator is responsible for overseeing the internal follow-up of sales orders, ensuring timely dispatch as per customer requirements, and coordinating with various departments to facilitate smooth order fulfillment. This role requires strong organizational skills, attention to detail, and excellent communication to handle customers effectively, ensuring customer satisfaction and operational efficiency.
Key Responsibilities:
- Follow up internally on sales orders to ensure smooth processing and timely completion.
- Coordinate with production, warehouse, and logistics teams to ensure orders are dispatched as per customer specifications.
- Maintain accurate records of sales orders, dispatch schedules, and delivery status.
- Communicate with customers regarding order status, dispatch details, and any delays or issues.
- Ensure all dispatches comply with customer requirements and company policies.
- Address and resolve any discrepancies or issues related to dispatch and order fulfillment.
- Work closely with the sales team to understand customer expectations and align dispatch plans accordingly.
- Assist in preparing necessary shipping and invoicing documentation.
- Monitor stock levels and coordinate with relevant teams to manage inventory effectively.
- Provide regular updates and reports on sales order processing and dispatch activities.
Qualifications and Skills:
- Bachelor's degree or equivalent experience in business, logistics, or a related field.
- Proven experience in sales coordination, dispatch, or a similar role.
- Robust organizational and multitasking abilities.
- Excellent communication and interpersonal skills, with a focus on handling customers effectively.
- Proficiency in MS Office and ERP software.
- Attention to detail and problem-solving capabilities.
- Ability to work in a fast-paced environment and meet deadlines.