Key Responsibilities
- Resolve issues related to orders, deliveries, returns, refunds, and product concerns
- Coordinate with warehouse, logistics, and internal teams to ensure quick issue resolution
- Track shipments, return pickups, refund status, and pending cases
- Maintain proper records of customer interactions and update status regularly
- Escalate unresolved or serious issues to the concerned team
- Maintain inward/outward courier records and basic documentation
- Coordinate with vendors and service providers when required
- Support in data entry, reporting, and maintaining operational records
- Ensure all tasks are closed within defined timelines

Required Skills & Qualifications
- Graduate (any stream)
- 3 years of experience in customer service or coordination role
- Positive verbal and written communication skills
- Basic knowledge of MS Excel




- Solid follow-up and problem-solving ability
- Organized and process-oriented
- Should have excellent communication skills

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- What is your current salary?
- What is your expected salary?
- What is your notice period?
- We are paying max 25k are you fine with the same?
- How long have you handled Customers?

Education:
- Bachelor's (preferred)

Experience:
- Customer service: 3 years (preferred)
- Advance Excel: 3 years (preferred)

Work Location: In person

📌 Customer Care Admin Executive (Kolkata)
🏢 Whole9Yards Online
📍 Kolkata