We are looking for a courteous and productive Telephone Operator to manage incoming calls, coordinate patient appointments, and ensure smooth communication between patients and hospital staff. The role is crucial in creating a positive first impression of the hospital.
Key Responsibilities
- Handle incoming and outgoing calls professionally
- Schedule and coordinate patient appointments accurately
- Provide correct information regarding doctors, timings, and hospital services
- Coordinate messages between patients and clinical/administrative staff
- Maintain call records and appointment logs
- Ensure prompt and polite responses to patient queries
Requirements:
- Excellent communication skills in English, Hindi, and Marathi:
- Clear and confident phone etiquette
- Robust coordination and multitasking ability
- Basic computer knowledge and comfort using hospital systems
- Willingness to work early morning and late evening shifts
- Availability to work on Sundays
If you have a pleasant voice, strong communication skills, and a patient-focused approach, we would love to have you on our team.