Role description
We are looking for a highly experienced Salesforce Solution Architect with deep expertise in the Communications industry, specializing in Salesforce Communications Cloud /Vlocity and Salesforce Billing. This role will lead end-to-end solution design across BSS transformation programs, enabling scalable, high-performance, and integrated digital platforms across the customer lifecycle.

Key Responsibilities:
Solution Architecture & Design:
- Define end-to-end architecture for Salesforce-led transformations covering Lead-to-Cash / Order-to-Cash / Trouble-to-Resolve processes.
- Architect solutions leveraging:
- Salesforce Communications Cloud /Vlocity
- Salesforce Billing
- Revenue Cloud / CPQ
- Ensure alignment with enterprise architecture, scalability, performance, and security standards.

Communications Industry Expertise:
- Lead domain-specific solutioning across telecom use cases:
- Product modeling (bundles, pricing, promotions)
- CPQ (Configure, Price, Quote)
- Order orchestration and decomposition
- Service provisioning and activation flows
- Billing,



invoicing, taxation, and revenue recognition
- Design integrations with BSS/OSS systems (e.g., mediation, rating engines, network systems).

Salesforce Billing & Monetization:
- Architect billing solutions including:
- Usage-based and subscription billing models
- Rating, charging, invoicing, and payments
- Proration, amendments, and contract lifecycle management
- Ensure seamless integration between CPQ, Order Management, and Billing systems.

Integration & Data Architecture:
- Define integration patterns using APIs, middleware, and event-driven architectures.
- Ensure real-time and batch integrations across CRM, billing, ERP, and legacy systems.
- Design data models, data migration strategies, and master data management approaches.

Technical Leadership & Governance:
- Provide technical leadership to development teams, ensuring adherence to best practices and coding standards.
- Conduct architec

📌 Salesforce Solution Architect (Pune)
🏢 RCG Global Services
📍 Pune