Key Responsibilities1. Team Leadership & Supervision
- Lead, motivate, and manage a team of customer service representatives
- Conduct regular team meetings and one-on-one coaching sessions
- Monitor daily workloads and ensure adequate staffing coverage
- Foster a positive, customer-focused team culture

2. Performance Management
- Track and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores
- Provide ongoing feedback and performance evaluations
- Identify training needs and coordinate skill development programs

3. Customer Support & Issue Resolution
- Handle complex or escalated customer inquiries and complaints
- Ensure timely and professional resolution of customer issues
- Maintain strong product and service knowledge

4. Process Improvement
- Identify opportunities to improve service processes and efficiency




- Collaborate with other departments to resolve recurring customer issues
- Ensure compliance with company policies and service standards

5. Reporting & Administration
- Prepare performance reports for management
- Assist with scheduling, forecasting, and workforce planning
- Maintain accurate records of customer interactions

Required Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred)
- 2-5 years of customer service experience
- 1+ year of supervisory or leadership experience preferred

Job Types: Full time, Part-time, Permanent, Fresher

Pay: ₹17,066.88 - ₹34,365.37 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Service Team Member (Bhosari)
🏢 SU-VASTIKA SYSTEM PRIVATE
📍 Bhosari