Job Description
Role Summery:
nThe Front Desk Executive will serve as the central point of contact for all school stakeholders, creating a positive first impression and ensuring smooth front-office operations including visitor management, communications, admissions support, and administrative tasks.
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nRoles & Responsibilities:
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- Welcome and direct all visitors including parents, students, prospective families, and guests professionally.n
- Handle all incoming calls and emails, address inquiries promptly, and route to the appropriate department or staff.n
- Assist with administrative tasks including maintaining school records, student files, and document management.n
- Coordinate appointments for parents, students, and staff with teachers and administrators.n
- Provide information on school programmes, curriculum, admissions process, extracurricular activities, and events.n
- Address and resolve queries, concerns, or complaints from parents, students,



or visitors professionally and courteously.n
- Monitor entrance area for security protocol compliance, maintain visitor logs, and ensure student and staff safety.n
- Support the admissions team with scheduling tours, assisting enrolment procedures, and providing information to prospective families.n
- Receive, sort, and distribute incoming mail, packages, and deliveries to appropriate recipients.n
- Maintain a clean, organised, and qualified front desk area with updated school promotional materials.n

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nQualifications & Experience:
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- Any Graduate or Post Graduate.n
- 2–4 years of experience in a front desk, reception, or customer-facing role.n
- Excellent command of English language (written and verbal).n
- Proficiency in Microsoft Office and ability to quickly learn school management software.n

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📌 Front Desk Executive (Thane)
🏢 Billabong High International School (BHIS)
📍 Thane