We are looking for an experienced and hands-on Hardware Engineer to support the operations, maintenance, troubleshooting and lifecycle management of server hardware across our infrastructure. The role will involve working with both AI/GPU-based servers and conventional CPU-based enterprise servers in mission-critical data center environments.
The ideal candidate should have robust experience in server hardware break-fix, fault diagnosis, component replacement, spare-parts management, RMA processes and coordination with OEM/ODM support teams.
Key Responsibilities:
1. Server Hardware Operations & Maintenance
- Perform end-to-end troubleshooting, maintenance and repair of AI/GPU and conventional enterprise servers.
- Ensure high availability and reliability of server hardware deployed across the infrastructure.
- Monitor and identify hardware faults, degradation and recurring failure patterns.
- Perform hardware diagnosis and identify faulty components for replacement.
- Ensure servers are tested and operational after repair, replacement or maintenance activities.
- Work within defined SLAs to ensure timely resolution of hardware-related incidents.
2. Server Hardware Break-Fix
- Handle the complete hardware break-fix lifecycle, including:
- Fault detection and diagnosis
- Faulty component identification
- Spare allocation
- Onsite component replacement
- Server testing and service restoration
- Faulty part removal and tagging
- RMA coordination and closure
- Troubleshoot and replace server Field Replaceable Units (FRUs), including:
- GPUs
- CPUs
- Motherboards
- Memory
- NICs
- Power Supply Units (PSUs)
- Fans
- Storage and other server components
3. AI/GPU and Enterprise Server Support
- Provide hardware support for NVIDIA GPU-based servers and compute nodes.
- Work on high-density AI and HPC server environments.
- Support GPU server platforms, including HGX/DGX architecture and other GPU-