About HG

HG Insights is the pioneer of Revenue Growth Intelligence. For more than a decade, we have delivered comprehensive, AI- driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent, sourced from billions of data points.

Today, we are a trusted partner to Fortune 500 technology companies, hyperscalers, and innovative B2B vendors seeking precise go-to-market analytics and decision-making. Through an evolving suite of AI agents that incorporate first-party data and buyer signals, HG Insights enables AI-powered GTM automation across sales, marketing, RevOps, and data analytics teams, modernizing GTM execution from strategy through activation.

About the Role

We are looking for a Senior Customer Success Manager to join our Growth team and own the end-to-end customer journey across a portfolio of strategic accounts. This person will be responsible for driving customer activation, adoption, drive retention, and expansion conversation while acting as a trusted advisor to customers.

The ideal candidate is commercially minded, highly process-oriented,



comfortable working with technology and data, and able to operate independently in a fast-paced setting.

What you’ll do
- Own a portfolio of Growth customers across onboarding, activation, adoption, EBRs, and expansion.
- Drive account activation and time-to-value, ensuring customers reach meaningful outcomes early in their journey.
- Develop and execute customer success plans aligned to customer business objectives.
- Proactively identify adoption gaps, risks, renewal risks, and expansion opportunities.
- Partner closely with Sales/Account Management on account strategy, expansion opportunities, and customer engagement.
- Build strong relationships with multiple stakeholders, including business, technical, marketing, operations, and executive personas.
- Run customer meetings, business reviews, adoption conversations, and value/ROI discussions.
- Use customer data, product usage, engagement s

📌 Senior Customer Success Manager (Pune)
🏢 HG Insights
📍 Pune