Role- NOC Engineer

Experience- 8-12YRS

Location - Chennai/Hyderabad

Mode of Work - Hybrid

Shifts - Rotational

JOB SUMMARY
- Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.
- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining transparent communication cadence.
- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.
- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.
- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.
- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.
- Review shift handovers for completeness,



operational risk, pending escalations, critical alerts, and follow-up actions.
- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.
- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.
- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.
- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.
- Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.
- Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.
- Support audit and co

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