Job Description Key Responsibilities
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- Manage and maintain solid relationships with existing customers.n
- Handle customer enquiries and provide timely responses.n
- Maintain accurate customer and order data in CRM.n
- Follow up with leads and convert them into business opportunities.n
- Coordinate with Sales, PPC, Production and Accounts teams for customer requirements.n
- Track customer orders, delivery commitments and follow-ups.n
- Handle customer feedback and resolve issues effectively.n
- Maintain regular follow-up records and CRM reports.n
- Support customer retention and repeat business activities.n

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n Requirements
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- 1–3 years of experience in CRM/Customer Relationship Management.n
- Experience in Gemstone / Jewellery industry will be preferred .n
- Good communication and interpersonal skills.n
- Strong follow-up and customer-handling skills.n
- Knowledge of CRM software such as Zoho CRM, Salesforce or similar.n
- Good coordination and problem-solving ability.n
- Graduate in any stream.n

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n Salary: ₹25,000–₹30,000 per month
n Location: Sitapura Industrial Area, Jaipur
n Work Mode: Work from Office

📌 CRM Executive (Jaipur)
🏢 Lunawat Gems
📍 Jaipur