Job Description
Program Coordinator — AI & Delivery
nDelivery • Client Coordination • Requirement Management
nCompany: Allsec AI
nLocation: Chennai (Hybrid)
nWebsite: www.allsec.ai
nEngagement Type: Full-Time | Early-Stage Start-up
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nAbout Allsec AI
nAllsec AI is an AI-native, digital-first, omni-channel CX managed services company. We help enterprises unlock scalable, effective, and real-time customer experience operations through agentic AI, intelligent workflows, and automation. We are redefining outsourcing by delivering packaged, outcome-led services that eliminate traditional contact centre inefficiencies.
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nAbout This Role
nAs Program Coordinator — AI & Delivery, you will sit at the intersection of client delivery, engineering execution, and stakeholder communication. You will take client inputs and translate them into structured, actionable briefs for the engineering team. You will manage delivery timelines, track progress, and ensure nothing falls through the gap between a conversation and an execution.




nYou will report directly to the CEO and work closely with the Principal Engineer on a day-to-day basis.
nThis is not a coordination role. It is an ownership role. If something is unclear, you clarify it. If something is at risk, you flag it. If something is falling behind, you fix it or escalate it, before anyone has to ask.
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nKey Responsibilities
nRequirement & Client Management
n• Own the end-to-end process of translating client inputs into structured, actionable requirements for the engineering team
n• Run or support requirement gathering conversations with clients — ask the right questions, document precisely, and eliminate ambiguity before it reaches engineering
n• Maintain a living requirements log that serves as the single source of truth for the tech team, sales team, and leadership
n• Manage client communication on delivery timelines, progress, and changes — proactively, not reactively
n• Coordinate with clients on feedba

📌 Program Coordinator (Tamil Nadu)
🏢 Allsec AI
📍 Tamil Nadu