Job Description
Who we are:
nFounded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India’s first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore among others.Our offerings include product-led engagement and offering service-based Corporate Wellness offerings in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks, and more.
nTo learn more about us please visit www.yourdost.com
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nWhat we are looking for:
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nWe are looking for an enthusiastic Customer Success Manager II (2+ years of experience) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can set up and optimize processes, do extensive follow-ups, and measure impact.
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nResponsibilities:
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- Manage engagement for a portfolio of at least 20 accounts (approximately ₹35–40 lakhs in annual business)n
- Build solid relationships with L1 stakeholdersn
- Plan and execute webinars, programs, and campaigns to drive overall engagementn
- Lead product/program launchesn
- Analyze data, create reports, and share insights with relevant stakeholdersn
- Mentor CSM-1 team membersn
- Independently lead engagement and report discussions, without the presence of a Senior CSM, when requiredn
- Contribute to key organizational processes and initiativesn
- Travel as required for client engagementn
- Handle client escalations effectivelyn
- Drive high retention across your portfolio of accountsn
- Proactively identify and report red flagsn
- Collaborate closely with cross-functional teamsn

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nRequirements:
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- Graduate/Post Graduaten
- 2+ years

📌 Customer Success Manager (Mumbai)
🏢 YourDOST
📍 Mumbai