This Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives. In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure performance and service quality standards are met, provide coaching and feedback and partner engagement.

ESSENTIAL FUNCTIONS:
∙ Life/Health → Employee Benefits → Group Benefits → Benefits Administration → Retirement.
. Leadership and management of the Group team.
∙ Recognizes and implements operational improvements.
∙ Partner with leaders to develop a joint action plan for success. Assists in developing strategic direction.
∙ Oversee planning and execution of plans with the account’s key executives.
∙ Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team.
∙ Partner with other functions to enable overall success of the implementation.
∙ Provide coaching, training,



and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met.
∙ The role will help the team with prioritization and focus.
∙ The role will require ensuring the hiring, training, and retention of team members.
∙ Build a culture of continuous improvement and innovation.
∙ Fosters a positive culture that engages employees, encourages innovation, and supports high performance.
∙ Manage and execute as per plan key cross functional cross geography organizational initiatives.
∙ Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) chance identification.
∙ Support idea generation initiative across the support function

QUALIFICATIONS:
∙ A degree in business, economics, Arts etc.
∙ 18+ years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry.
∙ Ability to manage multiple priorities.
∙ Strong leadership skills w

📌 Director Operations (India)
🏢 Client of Mancer
📍 India