Job Description
Role : Collection & Recovery
n Experience: 10+ years
n Locations:
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- Bihar - Patnan
- Maharashtra - Punen
- Recent Delhin
- Uttar Pradesh - Lucknow/Varanasin

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n Role Overvie
nwWe are looking for an experienced Collections & Recovery professional with strong expertise in agency management, team handling, and collections channel management. The candidate will be responsible for driving collection and recovery performance, managing external collection agencies, leading internal teams, and ensuring effective execution of collection strategies across channels.
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n Key Responsibilities
n1. Agency Management
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- Manage and monitor third-party collection and recovery agenciesn
- Allocate accounts/portfolios to agencies based on performance and business requirementsn
- Track agency-wise productivity, collections, recovery rates, and operational KPIs.n
- Conduct regular performance reviews and drive agencies to achieve assigned targets.n
- Ensure agencies comply with company policies, regulatory requirements, and collection guidelines.n




- Identify underperforming agencies and implement corrective action plans.n
- Develop strong relationships with agency partners and negotiate operational requirements where necessary.n

n2. Team Handling
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- Lead, manage, and motivate the collections/recovery team to achieve business targetsn
- Set daily, weekly, and monthly collection targets for the teamn
- Monitor individual and team-level performance through regular MIS and reviewsn
- Coach team members on collection strategies, customer handling, negotiation, and escalation managementn
- Drive productivity and ensure effective allocation of accounts and field resourcesn
- Handle escalations and support the team in resolving complex recovery casesn

n3. Channel Management
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- Manage multiple collection channels including in-house, field collections, agencies, tele-calling, digital/payment channels, and other recovery cha

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