Job Description
About AND Academy:
nAND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, offers professional design education that breaks away from traditional models, integrating live interaction with industry-focused training.
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nThe Senior Executive – IT Support, CRM & Automation Management will be responsible for managing day-to-day IT support and infrastructure, network and security operations, CRM administration, and business automation. The role requires a proactive and detail-oriented IT skilled with hands-on experience in IT operations, system administration, CRM management, and automation.
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nJob Description:
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- Provide technical support for Windows/macOS systems, laptops, printers, and IT equipment.n
- Manage the IT Helpdesk, troubleshoot technical issues, and ensure timely resolution.n
- Maintain IT asset inventory and manage employee/learner onboarding and offboarding.n
- Administer Microsoft 365, Microsoft Entra, Teams, Google Workspace, Canvas LMS, LinkedIn Learning, Adobe CC, Zoom,



and other organizational platforms.n
- Troubleshoot and manage LAN, WAN, Wi-Fi, VPN, internet connectivity, and Sophos security.n
- Manage CRM users, permissions, data, workflows, and basic automations.n
- Set up and monitor Email/WhatsApp templates, system alerts, and automated workflows.n
- Coordinate with external IT vendors for AMC, hardware procurement, software upgrades, SSL, and license renewals.n
- Support continuous improvement of IT systems, CRM processes, and automation.n

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nWhat We’re Looking For:
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- Qualification: Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.n
- Experience: 3+ years of hands-on experience in IT Support, IT Operations, CRM Administration, System Administration, and Automation.n
- Technical Skills: Good working knowledge of Microsoft 365, Microsoft Entra, Teams, Google Workspace, CRM platforms, networking, and IT infrastructure.n

📌 Senior Executive Information Technology (New Delhi)
🏢 AND Academy
📍 New Delhi