Job Description
Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination
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nExperience: 1–4 years
nLocation: Mumbai – Bandra / Goregaon preferred
nWork Pattern: 50% Office / 50% Field
nTravel: Required
nReports to: Assistant/Deputy Manager / Senior Management
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n Role Purpose
nSupport customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.
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n Key Responsibilities
n- Handle customer enquiries, complaints and resolutions.
n- Maintain customer-service records and escalate issues.
n- Draft customer, vendor and supplier correspondence.
n- Prepare internal updates and reports.
n- Maintain operational trackers and deadlines.
n- Coordinate with India-based and international stakeholders.
n- Obtain quotations and compare proposals.
n- Track samples, specifications, approvals, orders and deliveries.
n- Follow up on delays and escalate quality, pricing or delivery issues.




n- Visit vendors and suppliers when required.
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n Essential Skills
n- Excellent spoken and written English.
n- Strong professional email-writing and customer-service skills.
n- Excellent coordination and follow-up.
n- Excel / Google Sheets knowledge.
n- Attention to detail and telephone etiquette.
n- Vendor communication and problem-solving skills.
n- Ability to multitask, work under pressure and travel as required.
nPreferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience.
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n Work Style
nCandidates should be:
n- Proactive, organised and ownership-driven.
n- Strong communicators with excellent follow-up.
n- Comfortable with changing priorities and cross-functional work.
n- Skilled, reliable and detail-oriented.
n- Willing to take responsibility beyond a narrow job description.

📌 Senior Executive (Mumbai)
🏢 HR Yaar
📍 Mumbai