Job Description
HCLTech Hiring for US Healthcare Medical Billing -Senior Manager _ Chennai
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nLocation : Chennai
nShift - US Shift
nExperience:14 to 19 Years
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nRESPONSIBILITIES:
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- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.n
- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.n
- Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.n
- Ensure proper integration with operations for effective execution of end-to-end processes.n
- Maintain quality and efficiency measures within the team in accordance with service level agreements.n
- Provide coaching and feedback to direct reports to ensure satisfactory performance levels.n
- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.n
- Identify and recommend operational and technological tools to improve efficiency.n




- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.n
- Establish and maintain effective work procedures.n
- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.n
- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.n
- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.n
- Review and ensure processes comply with internal policies and external regulations.n
- Address escalated issues regarding performance and quality.n
- Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.n
- Interface and coordina

📌 Opening for US Healthcare Medical Billing (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu