Job Description
Job Title: Specialist - TSC
nLocation: Bangalore
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nExperience: 1 to 5 years in Global Service Desk
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nRole Purpose: Provide high-quality Technical support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.
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nKey Responsibilities:
n• Handle inbound/outbound calls, chat, and email queries with professionalism and empathy.
n• Understand and resolve customer issues within defined SLAs.
n• Escalate complex issues to senior specialists/team leads when needed.
n• Document interactions accurately in the CRM system.
n• Meet KPIs: first contact resolution, response time, quality score, and CSAT.
n• Adhere to shift schedules, especially during US business hours (night shift).
📌 Global Service desk/ Technical support (Bengaluru)
🏢 7-Eleven Global Solution Center – India
📍 Bengaluru
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