Job Title - Executive - Customer Service - Rail & Inland Terminals
Job Location - DP World Multimodal Logistics Private Limited, Opp. Nirma
Factory, Near Jakhwada Railway Station, Village Sachana, Tal. Viramgam, District
Ahmedabad -- 382150
Department - Customer Service

Key responsibilities

• Sharing Railing details with the customers regarding their Export / Import
Shipments.
• Updating customers twice a day regarding train running/port arrival
status.
• Sending Buffer shifting updates to the customers on daily basis.
• Updating customers about the vehicles hold at the factory on daily basis.
The idea is to ensure the rapid turnaround of the vehicles.
• Reports pertaining to Exports as and when required by the Sales team as per
their specific requirements.
• Arranging PDA receipts to the customers, which is required by them for
smooth and timely handover of the TR to the shipping line and for Bill of lading
release.
• Arranging VDS letters from the all the customers, and further submission of
the same to finance department for their records.




• Assistance to Sales team by sending emails regarding Terminal and Rail
tariff to customers.
• Arranging KYC and GST details from all the new customers introduced by
Sales.
• Sending Notice to trade as & when required.
• Sending heads-up emails to the customers regarding their outstanding and
further following up over call on daily basis.
• Balance confirmation details are being sent to the customers which helps in
reconciliation their accounts with us for smooth clearance of the payments.
• Emails regarding confirmation of pre-deposit accounts.
• Replying day to day queries of the customers to ensure customer
• Internal communication regarding weekly collection target plan submitted by
the Sales Team and further sharing the collection details v/s target collection
details to Finance team.
• Sending original Delivery orders received from the customers for their
Imports shipment to relevant colleagues.
• Sending in-transit det

📌 Executive - Customer Service - Rail & Inland Terminals - Ahmedabad (Viramgam)
🏢 DP World
📍 Viramgam