Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.
Primary Responsibilities
Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation
Additional Responsibilities
Participate in local marketing activities Generate leads for current accounts and services Maintain MIS and reports
Required Skills: Interpersonal skills MS Office CRM usage Problem-solving
Required Abilities
Physical: NA
Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific Requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other Details
Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:
📌 Branch Relationship Manager Branch Banking (Mumbai)
🏢 AU Small Finance Bank
📍 Mumbai
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