Key responsibilities: 1. Provide an exceptional experience to customers. 2. Provide technical support to Parents and Teachers. 3. Provide chat, Email, and call support to our customers. 4. Handle escalation tickets. 5. Schedule, reschedule, and manage student classes. 6. Be a relationship expert and ensure customer retention and satisfaction. Requirements: 1. Prior Customer Service experience of at least six months 2. Fluency in English communication 3. Availability to work from the office.