Summary of Role Responsibilities

• Drive the sales budgets and sell thru for the assigned brands

• Provide feedback on product performance of the previous season to the relevant stakeholders

• Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store (including

omni channel SOPs and processes)

• Implement and maintain the planogram as per the defined guidelines

• Receive, maintain and handover stock as per the defined process

• Take required actions to control shrinkage and damage as per defined norms

• Implement the recommended actions with reference to quick moving and slow moving ranges

• Adhere to the defined standards of customer service

• Communicate the marketing promotions as per defined guidelines

• Share feedback on the marketing promotions for necessary actions

• Provide support to the floor staff to deliver on the jobPart II

Key Job Responsibilities

Sales

• Drive the sales budgets and sell thru for the assigned brand

• Review the brand sales achievement versus the budgets and take required actions

• Provide feedback on product performance of the previous season to the supervisor

Store Operations

• Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store

(including omni channel SOPs and processes)

• Implement and maintain the planogram as per the defined guidelines

• Upload planogram pictures in Wooqer as per agreed timelines

• Share planogram feedback with the supervisor and implement approved corrective actions

• Implement the VM guidelines with reference to usage of right fixtures, relevant stickers, hangers etc.

• Undertake visits to the competition and share information on products and activities of competition

• Provide support in driving the no cashier model by assisting in the cashiering process when required

Stock Management





• Receive stock as per the stock inward process and report discrepancies

• Pick and handover the stock as per the stock outward process

• Implement the perpetual inventory and global count process to identify shrinkage

• Take required actions to control shrinkage as per defined norms

• Report stock loss due to theft and negligence (internal or external)

• Track and ensure all stock carry the right barcode, price tags and security tags

• Identify the damaged stock on the floor and take required actions

Customer Service

• Adhere to the defined standards of customer service (Greet, Engage and Convert)

• Understand the concerns highlighted in the mystery audit report findings and implement the

recommended corrective actions

• Communicate the marketing promotions as per defined guidelines

• Share feedback on the marketing promotions for necessary actions

People Management

• Provide support and guidance to the CSRs to deliver on the job (on products, merchandising, stock

mix, option plan etc.)

• Monitor and report the brand staff availability to the supervisor as per defined timelinesPart III

Key Result Areas (KRAs)

Finance

• Achieve top line for the brands as per budgets

• Control shrinkage, damage & expiry

Customer

• Mystery audit

• Ensure excellent customer service

• Achievement of customer service TATs (APL and APM concepts)

Process

• Planogram & retail standards adherence

• Grooming, attendance & punctuality

People

• Values and CREATE behaviors

• Developing self

Part IV

Competency Framework

Domain Competencies Functional Competencies Behavioral Competencies

• Product and Market

Knowledge

• Process Knowledge

• Inventory Handling

• Marketing and Promotions

• Cashiering Process

• Passion For Results

• Attention To Detail

• Numerical Ability

• Planning

• Problem Solving

• Collaboration

• Customer Centricity

• Communication

• Developing Self

📌 Senior Assistant- (Chennai)
🏢 Landmark Group
📍 Chennai