Description

- Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts

Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm

Responsibilities

- Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues
- Provide explicit updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Drive first-call resolution wherever possible to reduce repeat contacts

Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm

Qualifications

Graduate/ Undergraduates 0 - 4 Years

📌 Executive (Pune)
🏢 EXL
📍 Pune