Job Description

Job Title: Couture / Bespoke Sales Consultant

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Employment Type: Full-Time

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Location: Kalaghoda, Mumbai

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Experience: 2+ years

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ABOUT SDS by KUSHAL SHAH

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- SDS by KUSHAL SHAH is a men’s luxury brand specializing in Prêt, Couture, and Bespoke.
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- We focus on refined design aesthetics, craftsmanship, and service, creating a seamless balance between luxury and contemporary style.
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- Rooted in an evolving yet timeless design philosophy, our collections reflect a consistent creative vision.
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- Our parent company, SHEETAL , has been a pioneer in Indian fashion retail for over 50 years.
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- Industry icons such as Hemant Trivedi, Manish Malhotra, and Aki Narula began their creative journeys at SDS before launching their own labels.
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KEY RESPONSIBILITIES

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1. Store Revenue & Sales Performance

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• Drive overall store revenue and ensure achievement of daily, weekly, and monthly targets

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• Monitor individual and team sales performance and align with business goals

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• Focus on high-value couture and bespoke sales, especially wedding and occasion wear

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• Track and improve Average Order Value (AOV) through complete look selling

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• Analyse sales data to identify growth opportunities and improve conversions

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• Implement strategies to increase walk-ins, conversions, and ticket size

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2. Client Engagement & Luxury Experience

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• Deliver a highly personalized and premium luxury retail experience to every client

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• Build and nurture long-term relationships with strong follow-ups and engagement

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• Understand client lifestyles, occasions, and wardrobe requirements in depth

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• Personally manage VIP and high-value clients when required

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• Ensure seamless end-to-end client journeys—from consultation to final delivery

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• Resolve client concerns with professionalism and discretion

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3. Couture & Bespoke Sales Leadership

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• Lead couture and bespoke sales across the store

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• Guide clients through complete journeys—from concept, fabric selection, and styling to delivery

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• Drive sales through strong product knowledge, storytelling, and personalization

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• Support team in converting high-value clients and closing sales effectively

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• Ensure achievement of individual and store-level revenue targets

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4. Team Leadership & Performance Management

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• Lead, manage, and motivate the sales team to maintain high performance standards

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• Conduct daily briefings to align the team on targets, priorities, and client handling

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• Monitor individual performance and provide structured feedback and training

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• Train team on product knowledge, styling, and luxury client servicing

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• Maintain discipline, accountability, and strong team culture

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• Ensure adherence to grooming, behavior, and brand service standards

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5. Technical Expertise in Menswear & Tailoring

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• Maintain in-depth knowledge of menswear categories: sherwanis, bandhgalas, achkans, kurtas, jackets, tuxedos, suits, shirts, and trousers

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• Demonstrate strong understanding of garment construction including:

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– Collars, lapels, cuffs, plackets, buttons, darts, seams, hems, and closures

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– Shirt construction (yokes, pleats, seams)

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– Trouser construction (waistbands, pleats, hems, closures, side adjusters)

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• Guide both team and clients on silhouette, proportion, structure, and fit

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6. Fabric, Embroidery & Craftsmanship Knowledge

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• Possess solid expertise in fabrics including composition, weave, texture, and fall

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• Understand embroidery techniques, surface ornamentation, and finishing standards

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• Advise clients on fabric and design suitability based on occasion and climate

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• Stay updated on global textile innovations and craftsmanship trends

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7. Measurements, Fittings & Quality Control

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• Oversee accurate measurement-taking across all garment categories

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• Supervise fittings with a focus on fit, balance, proportion, and comfort

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• Provide structured alteration instructions to tailoring teams

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• Ensure final garments meet couture-level fit and finishing standards

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8. Order Management & Production Coordination

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• Ensure complete accuracy in order documentation, measurements, and customization details

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• Verify order forms before submission to avoid discrepancies

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• Coordinate with design and production teams for timelines and execution

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• Track orders from booking to final delivery

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• Proactively resolve delays or issues to maintain service excellence

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9. Inventory & Stock Management

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• Monitor stock movement, availability, and product flow within the store

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• Maintain accurate inventory records and tracking systems

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• Coordinate with warehouse and backend teams for replenishment

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• Prevent stock discrepancies, damages, or losses

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• Ensure proper handling and storage of high-value garments

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10. Store Operations & SOP Compliance

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• Ensure all store operations follow structured SOPs and workflows

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• Maintain order trackers, client records, and documentation systems

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• Ensure discipline and consistency in daily operations

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• Identify gaps in processes and implement improvements

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• Ensure smooth coordination between all store functions

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11. CRM, Reporting & Client Insights

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• Maintain detailed client databases including measurements, preferences, and purchase history

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• Track sales performance and generate structured reports

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• Analyse client behavior and buying patterns

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• Use insights to improve sales strategies and client engagement

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12. Visual Merchandising & Store Presentation

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• Ensure the store reflects premium luxury standards at all times

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• Oversee garment display, merchandising, and product placement

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• Maintain cleanliness and presentation across store, trial rooms, and client areas

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• Conduct regular quality checks on garments and displays

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13. Cross-Functional Coordination

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• Work closely with design, production, merchandising, accounts, and backend teams

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• Ensure timely communication of client requirements and updates

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• Maintain alignment between retail operations and backend execution

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• Resolve operational and logistical issues efficiently

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14. Brand Representation & Market Awareness

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• Act as a brand ambassador reflecting the ethos of SDS by KUSHAL SHAH

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• Uphold high standards of grooming, communication, and professionalism

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• Stay updated on global and domestic couture trends and designers

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• Ensure every interaction reflects refinement, discretion, and excellence

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QUALIFICATIONS & PREREQUISITES

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• 3–6+ years of experience in luxury retail, couture/bespoke sales, or high-end menswear

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• Proven experience in managing teams and driving store revenue

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• Strong understanding of garment construction, tailoring, fabrics, and embroidery

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• Experience handling high-value clients and delivering personalized service

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• Excellent communication, leadership, and interpersonal skills

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• Strong organizational and problem-solving abilities

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• Ability to manage multiple priorities and client orders simultaneously

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• Proficiency in CRM systems, sales tracking tools, and operational processes

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• Well-groomed and aligned with luxury brand standards

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• Must be based in Mumbai or within a commutable distance to Kalaghoda

📌 COUTURE / BESPOKE SALES CONSULTANT (Mumbai)
🏢 SDS BY KUSHAL SHAH
📍 Mumbai