Job Description

We're Hiring: Client Servicing / Account Manager

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Mikado is a creative design and technology agency delivering branding, design, and digital/development projects for clients across industries. We're looking for an experienced Client Servicing / Account Manager who can act as the bridge between clients, sales, strategy, and our creative and development teams — someone equally comfortable talking brand vision and technical feasibility.

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What you'll be responsible for

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Manage and grow relationships with existing clients, acting as their primary point of contact.

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Own client communication, account management, and requirement-gathering across projects.

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Join discovery and technical scoping calls with the sales team for recent enquiries.

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Translate client requirements into clear, actionable project scopes for design and development teams.

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Prepare proposals, cost estimates, and presentations tailored to each client's brief and budget.

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Work closely with creative and technical teams to shape solutions that are both compelling and feasible to build.

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Sell the solution, not just the service — confidently explain and technically justify why our proposed approach (design, tech stack, or process) is right for the client.

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Support the sales team in converting qualified leads into signed, well-scoped projects.

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Spot upsell and cross-sell opportunities within existing accounts.

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Coordinate the full lifecycle from enquiry → proposal → conversion → execution, keeping internal teams and clients aligned.

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What we're looking for

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3+ years in client servicing, account management, or consultative sales.

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Agency experience required — ideally across creative, branding, digital, or web/app development environments, not design alone.

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Solid grasp of both design and development workflows, enough to scope projects and hold technical conversations without deferring everything to the team.

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Proven ability to write proposals and build cost estimates independently or with minimal input.

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Strong communication, presentation, and persuasion skills.

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A consultative mindset — able to diagnose a client's actual business problem and recommend the right solution, not just take orders.

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Comfortable in technical and requirement-gathering discussions with developers and designers present.

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Naturally persuasive without being "salesy."

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Able to run multiple accounts/projects in parallel and coordinate across teams.

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To apply: Send your resume and a short note on relevant experience to [email protected] , cc [email protected] .

📌 Client Servicing / Account Manager (Bengaluru)
🏢 Mikado.biz
📍 Bengaluru