Job Description

Pepper is building a new category of content and SEO growth platform —where strategy, content, technology, automation, and AI come together to drive measurable business outcomes.

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Over the last five years, Pepper has built:

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- A network of 150,000+ content creators , working with the top 5% talent
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- A customer base of 2,500+ global brands , including large enterprises and fast-scaling B2B companies
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- A SaaS-enabled content marketing platform that powers content creation, workflow orchestration, and distribution at scale
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Now, we’re extending this foundation to build a modern enterprise SEO growth engine —one that goes far beyond keywords and blog production. This role sits at the heart of that evolution

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We are looking for Senior Project Managers from Marketing Services background for helping scale our enterprise contract engagements.

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Working time zone - 5 PM - 2 AM IST

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At Pepper Content, you will:

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- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
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- Creating a positive onboarding experience for new clients.
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- Responsible for driving revenue of existing accounts with delivery and quality management
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- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
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- Maintaining an accurate record of all existing and potential clients.
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- Inspire repeat business from clients.
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- Responding to client inquiries in a timely and professional manner.
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- Analyze performance data to offer clients data-driven business insights and at the same time,



use those insights to improve our service offerings
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- Ensure timely receivables and cash flow from clients
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- Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.
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- Prepare and present timely team and client updates at all stages of the engagement
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Should apply if you have:

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- At least 6+ years of experience in enterprise project management and customer success roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus)
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- Working with large enterprise is an important must-have for this role
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- Analytical skills, handy with excel and numbers a must for this role
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- Have a strong problem-solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
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- Have excellent verbal, written communication, and presentation skills.
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- Have strong stakeholder management skills
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- Have a willingness to be flexible: Works beyond what is described in the job description.
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- Understand the market and competitor activities.
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- Be able to seek out the appropriate contact in a targeted organization
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- Ability to respectfully handle complaints/ escalations
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Benefits at Pepper:

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- Paid leaves for current parents
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- Paid menstrual Leave
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- Flexible work timings
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- Medical Insurance coverage for all employees and dependents including Parents or in-laws
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- COVID 19 insurance coverage for all employees and dependents including Parents or in-laws.
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📌 Senior Project Manager (Marketing Services - US Market) (Mumbai)
🏢 Pepper
📍 Mumbai