Job Summary

We are seeking a dynamic and experienced Service Lead to oversee our customer support and service operations. This role is crucial for ensuring timely resolution of customer issues, managing escalations, and driving operational improvements within the customer support function. The ideal candidate will bring structure, ownership, and a strong problem-solving ability to a rapid-paced environment, working closely with customers and internal teams to deliver exceptional service.

Key Responsibilities

- Own customer support and service operations end-to-end, ensuring timely resolution of issues and escalations.
- Coordinate with Product, Engineering, Sales, and Implementation teams to manage integrations, troubleshooting, and customer concerns.
- Monitor recurring issues, identify root causes, and improve processes to enhance customer experience and service quality.
- Track tickets, SLAs, and customer feedback while maintaining clear communication with both technical and non-technical stakeholders.
- Bring structure, accountability, and problem-solving skills to fast-moving situations while managing multiple priorities effectively.




- Ensure consistent service delivery and customer satisfaction through proactive issue management and clear communication.
- Collaborate with internal teams to facilitate smooth integrations and address customer technical challenges.

Qualifications

- Skills: Customer support, Technical support, Service operations, Issue resolution, Escalation management, Integration management, Troubleshooting, Process improvement, Stakeholder communication, Project management, Problem-solving, Analytical thinking.
- Education: Master's degree in a technical field (Computer Science, IT, Engineering, or related).
- Attributes: Ownership, Logical thinking, Collaboration, Continuous operational improvement, Adaptability, Proactive, Detail-oriented, Customer-focused.

Benefits

- Competitive salary and benefits package.
- Opportunity to lead and shape a critical customer-facing function.
- Collaborative and innovative work setting.
- Professional development and growth opportunities.

How to apply

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📌 Service Lead (Karnataka)
🏢 Paramantra
📍 Karnataka