Lead Product Designer - is at the heart of our Digital office design process. Our Designers are a diverse and passionate team of strategic, empathetic, Tactical, and creative thinkers who envision, and craft digital services based on deep understanding of customer needs as well as business needs.The Design Lead contributes to activities on projects, including client workshops, creative brainstorms, and service definition.The Design Lead leads the design delivery on multiple channels and entities, managing multi-disciplinary teams of designers and is responsible for the quality of project deliverables. The Design lead will be hands on with delivery project work but also comfortable providing design leadership and managing client relationships.The Design Lead will work with UX designers, UI Designers, Researchers, Service designers, Digital Transformation experts, , solution architects and data scientists to drive improvements to journeys based on data and evidence.Key Responsibilities:Communicate and articulate design decision through visual, written and verbal meansLead conversations with 3rd parties and business stakeholders on maps, flows and emotional mapsWork with stakeholders to ‘extract’ project goals or deliverables and expectations including KPIsCreate outputs or slides of ‘success’ highlighting improvements of journey evidencing the before and after benchmarkPrepare reports and present findings of usability tests and user testing outcomes to support success of design assumptionsAnalytical experience looking at what works leveraging skills and intuition to ideate ideas that test well or resonate with customersUse design theory to persuade customers using intuitive design practices enhancing experiences and reducing friction with measurable successesDesign and create digital experiences that will position the mobile app in the #1 global rankingMeasure effectiveness of work deliveredManage stakeholders and senior executives’ expectationsResolve conflict of opinions and present constructiveNurture junior members of the design team by empowering them to execute, learn and grow within the design spaceManage FTC and external 3rd party supplier resources to coordinate into a similar way of thinking and executing design outputsConstantly manage and improve customer satisfactionTest and learn with the customers and the usersScreen the market for new ideas and opportunities to differentiate our brand experienceCompare best in class and competitor journeysPrepare adequate reporting on work deliveredPresent at senior level meetings to C-Suite members and executives across the business to build positive relationships to design and design advocacy.Key Qualifications:12+ years of design experience and 5+ years of experience in the same or similar role.Proven experience developing complex design systems for digital products: mobile and web applications (experience within the FinTech or Banking is a plus)Good interpersonal and communication skillsAbility to communicate insights in an engaging, visual way to non-analytical colleagues and clearly present these data rich insights so key messages can be actioned.Experience in a fast paced, data driven environment: product companies, growing startups.Passionate about finding the right problems and designing the right solutions in a cost-effective manner considering development and business constraintsNonjudgmental approach to working with people and other business units.Able to work on the often vague to explore possible outcomes and bottom out the well-rounded plan digital agencies.Self-starter in taking initiatives and follow throughWorking effectively with multifunctional team and build good working relationshipEnergetic and passionate with a helpful ‘can do’ attitudeStrong analytical mind with a problem-solving approach with good communication skills