Job Type: Full-time

Company Description Optiv Consulting [formerly part of Optiv Security] affiliate company Vobis Astra AI focused on Agentic AI-led Business Transformation helps global enterprises turn their AI ambition into business performance. Both companies are backed by Vobis Ventures, a global technology investment firm focused on next-generation technologies including Cybersecurity and Artificial Intelligence.Role Description: T he ASSISTANT MANAGER - CUSTOMER SERVICE role is for our FORTUNE 500 Client , a full time, on-site role covering US Shift timing/India Night Shift based in Bengaluru . IMMEDIATE JOINERS PREFERED. Company provided Pick and Drop facility. Minimum 5 years of customer service experience in supporting end client customers and ensuring last mile issue resolution required. Excellent communication skills for US customer interactions required . Hospitality, Aviation and Food Service Industry experience is an advantage. This role supports the business by managing the customer relationship, with the expectation of enhancing the customer experience. The role will partner with the Sales teams to deliver a positive customer experience. This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Client’s customers and ensure last mile issue resolution.Experience 5 years of Customer Service Management experience in supporting end client customers and ensuring last mile issue resolution. Experience in Customer Servicing roles from Hospitality,



Aviation and Food Service Industry would be an advantage.Responsibilities:Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with Customer Service Managers that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions.Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.Liaise with local contract sales organization to implement direction, best practices; act as role model for best practiceUtilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurateBuild and maintain customer relationships as appropriateAble to have challenging conversations with internal and external stakeholdersSkillsProficient with customer service management and able to partner cross-functionallyAbility to manage end to end initiatives through challenging deadlinesExcellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneouslyAble to thrive in a fast-paced and changing work environmentExpert in Microsoft OfficeContinuously learn existing and new technologiesDemonstrated experience of working with multiple customersOpportunityWork directly with Fortune 500 Company and its customersAttractive Compensation and perks

📌 ASSISTANT MANAGER - CUSTOMER SERVICE (20) [US Shift I Bangalore] for Fortune 500 Client (Vasanth Nagar)
🏢 Optiv Consulting (formerly part of Optiv Security)
📍 Vasanth Nagar