Job Description

Job Title: IT Support Coordinator

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Company: King Rose Construction

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Job Summary:

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King Rose Construction is seeking an experienced and proactive IT Support Coordinator to oversee and support the company’s day-to-day IT operations. The ideal candidate will be responsible for identifying, troubleshooting, and resolving hardware and software issues in a timely manner while optimizing existing IT processes to improve operational efficiency across the organization.

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This role will support both onsite and remote users, including the New York office, and requires excellent communication skills in English, strong problem-solving abilities, and the capability to manage multiple IT-related tasks effectively.

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Shift Timing:

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- Night Shift: 4:30 PM to 1:00 AM IST
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Experience Required:

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- Minimum 8+ years of experience in IT Support, Help Desk, or IT Coordination roles.
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Key Responsibilities:

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- Provide technical support for hardware, software, printers, network connectivity, email, and system-related issues.
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- Troubleshoot and resolve IT problems efficiently to minimize downtime and business interruptions.
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- Monitor and optimize current IT processes and recommend improvements where necessary.
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- Identify recurring IT issues and provide suggestions and long-term solutions for process improvement and operational efficiency.
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- Coordinate with vendors and service providers for IT-related maintenance and support.
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- Support employees across multiple office locations, including the New York office.
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- Maintain IT asset tracking and documentation for systems, devices, and licenses.
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- Assist with onboarding and setup for new employees, including laptops, email accounts, and system access.
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- Handle employee offboarding activities including device collection, account deactivation, access removal, and asset documentation.
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- Ensure timely resolution and follow-up of all IT support tickets and requests.
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- Maintain system security, backups, software updates, and access management as required.
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- Provide user training and guidance on IT best practices when needed.
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- Collaborate with management to suggest IT improvements, automation opportunities, and process enhancements.
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Requirements:

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- Strong knowledge of computer hardware, software, networking, and troubleshooting.
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- Familiarity with Microsoft Office 365, Outlook, Windows systems, printers, and cloud-based applications.
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- Excellent verbal and written communication skills in English.
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- Strong organizational and time-management skills.
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- Ability to handle multiple tasks and prioritize issues effectively.
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- Ability to work independently and coordinate with different departments.
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- Experience supporting remote offices or multiple locations is preferred.
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Preferred Qualifications:

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- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field.
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- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
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Work Environment:

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- Full-time position
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- Night Shift: 4:30 PM to 1:00 AM
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- Ability to support both onsite and remote users
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- Occasional coordination/support for the Current York office may be required
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📌 Senior IT Support Coordinator (Bengaluru)
🏢 King Rose Construction
📍 Bengaluru