Job Description

Role Summary

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We are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience , requiring a balance of commercial acumen and customer-centric thinking.

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You will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling.

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Key Responsibilities

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1. Account Management & Client Success

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- Serve as the primary point of contact for assigned key accounts
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- Build trusted advisor relationships with stakeholders and decision-makers
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- Ensure successful onboarding, adoption, and ongoing satisfaction
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- Conduct regular business reviews (QBRs/MBRs) with clients
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2. Revenue Growth & Expansion

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- Drive upselling, cross-selling, and renewals across accounts
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- Identify whitespace opportunities within existing client portfolios
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- Develop account growth plans aligned with client business goals
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- Consistently achieve or exceed revenue and retention targets
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3. Customer Experience & Retention

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- Monitor customer health metrics and proactively mitigate churn risks
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- Resolve escalations efficiently while maintaining client trust
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- Deliver a seamless and high-quality customer experience
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4. Strategic Collaboration

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- Work closely with Sales, Product, Marketing, and Delivery teams
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- Provide customer feedback to improve product/service offerings
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- Support go-to-market strategies and client-specific campaigns
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5. Business Development

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- Identify and pursue new opportunities within existing networks
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- Contribute to pipeline generation through referrals and relationships
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- Support proposal development and client presentations
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Key Performance Indicators (KPIs)

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- Revenue growth from existing accounts (%)
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- Net Revenue Retention (NRR)
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- Customer Retention/Churn Rate
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- Upsell & Cross-sell conversion rates
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- Customer Satisfaction (CSAT) / Net Promoter Score (NPS)
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- Average deal size growth
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- Account expansion pipeline value
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Required Qualifications

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- Bachelor’s degree in Business, Marketing, or related field
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- 5+ years of experience in Sales, Account Management, or Customer Success
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- Proven success in revenue generation and client retention
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- Robust business acumen and understanding of sales cycles
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- Excellent communication, negotiation, and presentation skills
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- Ability to manage multiple high-value accounts simultaneously
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Core Competencies

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- Relationship Building & Stakeholder Management
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- Strategic Thinking & Problem Solving
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- Negotiation & Closing Skills
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- Customer-Centric Mindset
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- Data-Driven Decision Making
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- Adaptability & Ownership
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Preferred Qualifications

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- Experience in B2B / SaaS / Enterprise Sales environments
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- Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho)
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- Exposure to customer success platforms (Gainsight, Freshworks, etc.)
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- Strong analytical skills and experience with reporting dashboards
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📌 Customer Success & Account Management(Business Development & Sales) (Hyderabad)
🏢 Prudent Technologies and Consulting
📍 Hyderabad