Job Description
We’re Hiring | Executive / Senior Executive – Loan Operations
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Location: Domlur, Bengaluru
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Experience: 1–3 Years
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Company: Unacademy
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We’re looking for a detail-oriented and proactive skilled to join our Loan Operations team and drive smooth, timely processing of loan cases.
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What You’ll Do:
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• Manage daily loan cases and ensure processing within defined TATs
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• Coordinate with lenders & Sales Teams for smooth application closure
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• Track pending cases, identify bottlenecks & drive resolutions
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• Handle loan-related escalations and customer/learner concerns
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• Support Sales Teams with rejected/non-approved cases and payment failures
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• Ensure adherence to SOPs, processes & compliance requirements
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• Identify potential mis-selling/non-compliance cases and escalate appropriately
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• Work with stakeholders to improve the overall loan journey
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• Coordinate on course/goal mapping and re-mapping on loan forms
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What We’re Looking For:
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• 1–3 years of experience in loan processing/operations
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• Strong command of Hindi & English
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• Excellent written English communication
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• Strong coordination, problem-solving & communication skills
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• Ability to manage multiple cases and escalations within strict TATs
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• Comfortable working in a fast-paced, target-driven environment
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Interested?
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Share your updated CV at
[email protected]
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Contact: (phone hidden)
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📌 Executive (Bengaluru)
🏢 Unacademy
📍 Bengaluru