Job Description

Internship Details

n

n

Role: CSAT Intern

n

Duration: 6 Months

n

Stipend: ₹15,000 per month

n

n

We are a super lean and young team of 100 -+ If growth is what you aspire then we should talk. If you are looking for a 9-6 role, this is NOT for you! We are not glorifying long hours but at this juncture we need HUSTLERS who have a fire to grow and a positive intent. We have your BACK if you have OURS!

n

n

Please read the full JD

n

As one of our core team members, you'll be helping shape our sales & marketing culture at Skillinabox for Fashion Designing & Make-up Artistry. Working closely with the Founders and the Board, you will be directly responsible to lead our GTM strategies, build a customer base & work with campaigns. A "Beacon Role" to shape our growth in all dimensions and build a team as you grow.

n

This is an entrepreneurial role where you will be joining the core team and working with founders as well as the board directly. A transient role, we are looking for someone with high energy & hunger to grow with us and propel their career in Edtech & Skill-tech.

n

n

You should apply if you -

n

n
- Want to be a founding member of our Sales & Marketing division.
n
- Love education & skilling and know the difference between the two.
n
- Are inclined towards our mission (Do have a look at our website)
n
- Want to work on empowering lives and having a thirst to grow
n
- Accept challenges and align your goals with your firm
n
- Can take criticism and convert the same into fuel for growth
n
- Have a "Never Give In" attitude
n
- Love developing relationships with people
n

n

n

Key responsibilities

n

n
- Engage with learners through calls, virtual interactions, and office visits to understand their concerns, resolve issues promptly, and ensure a smooth learning experience.
n
- Take ownership of customer satisfaction metrics (CSAT, NPS, feedback scores) and implement action plans to consistently improve service quality.
n




- Build strong relationships with learners and actively collect feedback to share with product, operations, and marketing teams to enhance offerings and reduce churn.
n
- Monitor learner journeys from onboarding to completion, ensuring timely support, follow-ups, and high engagement levels.
n
- Train and mentor inbound support counsellors on communication skills, problem resolution, and learner-centric service standards.
n
- Play a key role in scaling customer experience operations as we expand across India by helping build remote CSAT teams and supporting the setup of recent support hubs in multiple cities.
n

n

n

Who are we looking for?

n

n
- A highly motivated individual who enjoys building relationships with members and helps drive the adoption of our products and services.
n
- Willing to get your hands dirty and push forward for growth
n
- Has the power to present to an audience
n
- Wants to grow at 100x with us
n

n

n

Why Us?

n

n
- We are one of a kind vernacular skilling platform disrupting the skilling landscape
n
- Skills >> Education is a notion we are spreading through hands on skilling
n
- Backed by leading angels in the industry as well as the government
n
- With founders and the board having a combined experience of 100+ years in skilling - we definitely know what we are doing
n
- We believe people >> product and would love to have you onboard to help scale this ship and make a meaningful impact
n
- Amazing growing team!
n
- We are growing 100% Month over month!
n
- ESOPs for the core team
n
- We are solving for Bharat & the world!
n

n

n

Who we are not looking for -

n

n
- Anyone looking for a part time stint
n
- If education and skilling don't spark your curiosity & interest
n
- Impact creation is something you would not want to work for
n
- Not willing to call the team at 2 Am when a crazy eccentric idea crosses your head - Yes we want you to be supremely proactive
n

n

n

Last Words

n

n
- If you're ambitious, passionate about helping learners succeed, and excited to build your career in a high-growth startup. You can email us at [email protected]. We'd love hear more about you from you.
n

n

📌 Customer Service Representative (Noida)
🏢 Skillinabox
📍 Noida