Recruitment Mantra HR Consultancy & Recruitment Agency Hiring Client Servicing Executive / Customer Service Executive for Aglo Bond Private Limited
About the Company
Aglo Bond Private Limited is a Kolkata-based B2B wholesale FMCG distribution company backed by the Adhunik Group, operating across West Bengal and Jharkhand.
Guided by “Ancestors’ Wisdom · Pure Living,” Aglo offers organic staples, premium dry fruits, and everyday essentials through its Aglo Organic and Aplus product ranges.
Role Overview
Aglo is seeking a confident and customer-focused Client Servicing Executive / Customer Service Executive to manage client communication, resolve customer queries, coordinate orders, and maintain robust relationships with distributors, retailers, institutional buyers, and business partners.
Key Responsibilities
Serve as the primary contact for customers, distributors, retailers, and business partners.
Handle customer enquiries, complaints, service requests, and product-related queries professionally.
Coordinate with sales, accounts, warehouse, logistics, and operations teams.
Monitor orders from confirmation through dispatch and delivery.
Update clients regarding order status, stock availability, delivery schedules, and delays.
Follow up on pending orders, payments, returns, replacements, and delivery confirmations.
Draft professional emails, quotations, proposals, and follow-up correspondence.
Maintain customer databases, complaint records,



communication logs, and follow-up trackers.
Collect customer feedback and share relevant information with management.
Participate in client meetings, exhibitions, trade fairs, and business events when required.
Maintain Aglo’s professional, trustworthy, and customer-focused brand image.
Eligibility and Qualifications
Bachelor’s degree in Business Administration, Marketing, Commerce, Mass Communication, or a related discipline.
Two to five years of experience in client servicing, customer service, sales coordination, or customer relationship management.
Experience in FMCG, retail, wholesale distribution, or B2B trade will be preferred.
Excellent verbal and written communication skills in English.
Working knowledge of Hindi and/or Bengali.
Strong customer-handling, interpersonal, problem-solving, and follow-up skills.
Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook.
Familiarity with CRM or order-management software will be an advantage.
Willingness to travel for client meetings, exhibitions, and trade events whenever required.
Preferred Attributes
Customer-focused and professional approach.
Strong organisational and coordination abilities.
Ability to handle complaints and difficult conversations calmly.
Confident communication and relationship-management skills.
Proactive, dependable, and capable of working with minimal supervision.

📌 Client Servicing Executive (Kolkata)
🏢 Recruitment Mantra HR Consultancy & Recruitment Agency
📍 Kolkata