Job Description

Job Opening: Client Servicing Executive – Social Media Marketing

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We are looking for a dynamic, proactive, and client-focused Client Servicing Executive to join our social media marketing team. The ideal candidate will be responsible for managing day-to-day client relationships, understanding business and marketing requirements, coordinating with internal teams, and ensuring the timely and successful delivery of social media campaigns.

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The role requires excellent communication and client management skills, a strong understanding of social media platforms, good project-management abilities, and the ability to handle multiple client accounts simultaneously.

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Key Responsibilities1. Client Relationship Management

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- Act as the primary point of contact for assigned clients.
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- Understand client objectives, expectations, brand guidelines, and business requirements.
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- Maintain strong and professional relationships with clients.
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- Manage day-to-day client communication through email, calls, meetings, and messaging platforms.
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- Respond to client queries and requirements promptly.
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- Understand client feedback and translate it into clear internal briefs.
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- Proactively identify client requirements and opportunities for additional campaigns and services.
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- Manage client expectations, timelines, approvals, and deliverables.
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- Conduct regular client review meetings and share updates on ongoing activities.
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2. Campaign & Social Media Management

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- Coordinate the planning and execution of social media campaigns.
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- Understand the client's target audience, communication objectives, and campaign goals.
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- Support the development of monthly content calendars and campaign plans.
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- Coordinate content creation, approvals, publishing, and campaign execution.
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- Ensure all social media communication follows the approved brand tone, messaging, and guidelines.
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- Stay updated with social media trends, formats, platform updates, and emerging opportunities.
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- Suggest recent content ideas, campaign concepts, and engagement initiatives.
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3. Internal Team Coordination

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Work closely with:

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- Creative and graphic design teams
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- Content and copywriting teams
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- Video and production teams
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- Performance marketing teams
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- SEO teams
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- Web development teams
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- Influencer marketing teams
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Responsibilities include:

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- Preparing clear and detailed briefs for internal teams.
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- Assigning tasks with defined timelines and priorities.
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- Following up on deliverables and ensuring deadlines are met.
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- Consolidating client feedback before sharing it with internal teams.
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- Coordinating revisions and ensuring changes are implemented correctly.
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- Conducting internal quality checks before presenting work to clients.
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- Ensuring there are no gaps between client requirements and final deliverables.
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4.



Content & Community Management

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- Coordinate the creation, curation, and scheduling of social media content.
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- Ensure content is relevant to the client's audience and objectives.
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- Monitor comments, messages, mentions, and community interactions where applicable.
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- Coordinate responses to customer queries and issues.
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- Identify relevant conversations, trends, and opportunities for brand engagement.
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- Support influencer collaborations and brand advocacy initiatives.
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- Ensure brand communication remains consistent across platforms.
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5. Campaign Performance & Reporting

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- Track campaign performance across relevant social media platforms.
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- Coordinate monthly performance reports.
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- Monitor key metrics such as:
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- Reach and impressions
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- Engagement
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- Follower growth
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- Website traffic
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- Leads and conversions
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- CTR
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- CPL / CPA
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- Campaign ROI
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- Understand performance data and identify key trends.
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- Work with the performance marketing team to develop recommendations for optimisation.
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- Present campaign performance and insights to clients in review meetings.
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- Monitor competitor activity and relevant industry trends.
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6. Client Reviews & Presentations

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- Prepare for weekly/monthly client review meetings.
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- Present campaign updates, creative work, content calendars, and performance reports.
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- Clearly communicate achievements, challenges, learnings, and next steps.
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- Document client feedback and action items.
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- Ensure agreed action items are followed through to completion.
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📌 Client Services Representative for Social Media Marketing (Noida)
🏢 Leo Digital Communications
📍 Noida