Designation: VP- Operations
Years: 10-18 years
Location: Hyderabad

Qualification: CA/ CPA Mandatory

Role Overview
The Vice President – Operations will be responsible for the overall operational performance of
our client's Accounting, Tax, Payroll, Compliance and CFO Services functions.
This is a strategic leadership role responsible for building scalable operating systems,
strengthening service delivery, improving productivity and quality, developing operational
talent, and driving technology-enabled transformation across the organization.
The ideal candidate will combine strong operational leadership with a deep understanding of finance and accounting services, preferably within a U.S. accounting, tax, payroll, compliance, outsourcing, BPO, CAS or professional services workplace.
The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and
Technology teams, and Client Success/Sales teams to translate business objectives into effective
operational execution.

Key Responsibilities
Operations Strategy: Develop and execute scalable operations strategies across
Accounting, Tax, Payroll, Compliance and CFO Services.
Service Delivery: Oversee end-to-end service delivery, ensuring high standards of
quality, accuracy, timeliness and client satisfaction.
 Process & Automation: Standardize processes, improve operational efficiency and
drive automation in partnership with Product and Technology teams.
 People Leadership: Build, lead and develop high-performing operations teams,
managers and functional leaders.
 Performance Management:



Establish operational KPIs and dashboards to monitor
productivity, quality, SLAs, capacity and profitability.
 Capacity & Scalability: Lead workforce planning and operational readiness to
support business growth and seasonal demand.
& Risk: Strengthen quality-control frameworks, operational controls and
compliance processes.
 Cross-Functional Leadership: Collaborate with the CEO, Sales, Client Success,
Finance, HR, Product and Technology teams to achieve business objectives.
 Continuous Improvement: Identify operational gaps and implement initiatives that
improve efficiency, client experience and overall business performance.

Required Qualifications & Experience
 Master's degree in Accounting, Finance, Business Administration or a related field.
 CA, CPA, CMA, or equivalent professional qualification preferred.
 10+ years of progressive experience, with significant experience in operations
leadership.
 Proven experience leading large, multi-functional teams in accounting, tax, payroll,
compliance, finance outsourcing, BPO, CAS or professional services(Big 4 candidates
preferred)
 Strong understanding of U.S. accounting, taxation, payroll and compliance
operations.




 Experience managing U.S.-based clients or U.S.-focused service delivery teams.
 Demonstrated experience in scaling operations within a high-growth organization.
 Strong understanding of operational metrics, workforce planning, quality management
and process improvement.
 Experience working with technology/product teams to automate operational
workflows.
 Robust commercial understanding, including cost management, productivity and
service-line profitability.

Preferred Experience
 Experience in a U.S. accounting firm, CAS practice, tax outsourcing organization,
finance BPO or technology-enabled accounting services company.
 Experience managing multiple service lines simultaneously.
 Experience implementing ERP, accounting, workflow or compliance technology.
 Experience building operations from an early-stage or rapidly scaling environment.
 Familiarity with platforms such as QuickBooks, Gusto, ADP, Avalara or similar
accounting, payroll and compliance technologies is an advantage.

Key Competencies
 Strategic and operational leadership
 Business acumen
 U.S. accounting and tax services knowledge
 Process design and optimization
 Technology and automation mindset
 Data-driven decision making
 Financial and commercial acumen
 Quality and risk management
 People leadership and talent development
 Stakeholder and client management
 Change management
 Problem-solving and execution

📌 Vice President Operations (Hyderabad)
🏢 Adept Global
📍 Hyderabad