Job Description

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Position: Technical Support Executive – International Voice Process

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Location: Bangalore

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Experience: 6 Month–2 Years

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CTC-Upto-3.5L Fixed

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Employment Type: Full-Time

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Shift: Rotational / Night Shifts

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Work Mode: Work from Office

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Job Summary

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We are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires solid English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction.

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Key Responsibilities

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- Handle inbound/outbound calls from international customers.
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- Troubleshoot and resolve hardware, software, OS, application,



internet and connectivity issues .
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- Provide clear, step-by-step technical assistance over the phone.
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- Diagnose customer issues and provide appropriate resolutions.
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- Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues .
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- Follow defined troubleshooting procedures, SOPs and escalation guidelines.
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- Escalate complex technical issues to the appropriate support team.
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- Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools.
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- Maintain required quality, productivity, SLA and customer satisfaction standards.
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📌 Information Technology Service Desk (Bengaluru)
🏢 Artech
📍 Bengaluru