Job Description

About the Role

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We are seeking Pharma Services Contracts and Operations Professionals to be a part of our growing team. The opportunity is for both an individual contributor and an operational line management role focused on commercial process excellence, systems ownership, and team development. Not a sales or delivery position.

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The successful candidate will participate in contract preparation/execution, CRM data quality, e-signature workflows, and continuous process improvement across our operations.

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About the Role

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We are seeking a Commercial Operations Manager to join our growing team. This is an operational leadership role focused on commercial process excellence, systems ownership, and team development.

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This is not a sales or delivery position .

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The role combines people management, contract governance, and system ownership, ensuring high standards of execution across a global organization.

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Key Responsibilities

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1. People & Team Management (Owner)

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- Line manage COE staff responsible for Salesforce data validation and contract execution
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- Build a high-performance, process-driven team culture
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- Ensure consistent execution standards across business lines
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- Plan team capacity aligned with business growth
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- Support onboarding and development of team members
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2. Contract Execution & Governance (Owner)

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- Own end-to-end contract execution for audits and consulting engagements
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- Ensure contracts are compliant, accurate, and aligned with scope and pricing
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- Oversee contract review, approvals, and escalation handling
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- Maintain consistent global contracting standards
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3. Salesforce Data Validation & Enforcement (Owner)

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- Ensure data quality and order-readiness in Salesforce
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- Validate scope, pricing, service type, and contractual alignment
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- Enforce completeness and reject non-compliant submissions
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- Maintain Salesforce as the single source of truth
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4. DocuSign Ownership & System Integration (Owner)





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- Act as business owner of DocuSign
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- Manage workflows and system integration with Salesforce
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- Ensure traceability and auditability of executed agreements
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5. Process Improvement & Change Implementation (Co-Owner)

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- Identify inefficiencies and propose improvements
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- Lead implementation of approved changes
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- Support adoption, training, and coordination across teams
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6. Interface & Governance

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- Act as key interface with Sales Operations and delivery teams
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- Ensure smooth handovers and alignment across functions
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- Escalate structural issues when needed
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Profile

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Education and Qualifications

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- Bachelor’s degree in Science, Business, or related field; advanced degree preferred
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Experience

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- Experience in contract management within pharmaceutical, biotech, medical device, or regulated environments
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- Strong understanding of pharma contracting and contract review (redlining)
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- Hands-on experience with Salesforce CRM
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- Experience with DocuSign or similar tools
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- Experience managing operational or shared-service teams
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- Exposure to GxP environments is a strong advantage
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Skills and Competencies

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- Strong attention to detail and process mindset
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- Ability to enforce standards with confidence
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- Structured problem-solving approach
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- Strong stakeholder management skills
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- Explicit communication and ability to work across geographies
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- Comfortable in structured, system-driven environments
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- Collaborative and proactive mindset
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About Our Organization

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We are an established pharmaceutical service provider company operating globally with a Centre of Excellence in India. Our organization maintains the highest standards of quality and regulatory compliance.

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This role offers the opportunity to shape commercial operations excellence in a growing, quality-focused organization.

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How to Apply

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If you meet the qualifications and are excited about this opportunity, please submit your CV in English.

📌 Commercial Operations Manager (Hyderabad)
🏢 Rephine
📍 Hyderabad