Job Description

About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing recent opportunities.

Why We Are Looking for You:

We are seeking an experienced ServiceNow Solutions Architect who can bridge business requirements, ITSM processes, and platform capabilities to deliver enterprise-scale ServiceNow solutions.
You have:
- Extensive experience designing and implementing ServiceNow ITSM solutions in complex enterprise environments.




- Deep knowledge of ITIL processes including Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog Management.
- Demonstrable experience developing ServiceNow architecture standards, platform roadmaps, and governance frameworks.
- Strong expertise in ServiceNow integrations, workflows, automation, reporting, and platform optimization.
- The ability to collaborate with business partners, engineering teams, and leadership to translate business requirements into scalable ServiceNow solutions.
- Experience leading large-scale ServiceNow implementations, enhancements, upgrades, and transformation initiatives.

What You Will Enjoy in This Role:
- Leading the architectural direction of Epsilon's enterprise ServiceNow platform.
- Influencing strategic Service Management initiatives that impact global business operations.
- Working with multi-functional technology teams to design innovative aut

📌 Senior Advisor Information Technology (Bengaluru)
🏢 PUBLICIS GROUPE
📍 Bengaluru