Role Summary

Owns quality assurance and release validation for a US-based client's core enterprise platform, a broad QA role covering the full range of testing activities across the application: functional, regression, integration, system, security, and API testing. IVR/contact center testing is one part of the scope, not the primary focus, this role needs someone who can validate an entire enterprise platform end-to-end, not just voice/call-flow components. Contact center or CCaaS platform exposure is a plus, but general enterprise QA depth matters more than specific platform experience.

Key Responsibilities
Develop and maintain end-to-end test plans covering the full application: UI, backend, APIs, integrations, and reporting
Execute functional, regression, integration, and system testing across releases
Test security/compliance configurations: access controls, data protection, audit logs
Test API integrations under simulated load, response times, error handling, retry behavior
Perform database/backend validation using SQL
Own the release process, coordinate build,



test, and deployment stages across the team
Maintain release calendar, change management documentation, and pre-deployment validation checklists
Own defect lifecycle from identification through production verification
Maintain quality dashboards: test coverage, defect density, regression pass rates, release readiness
Conduct post-deployment validation for production releases
Where applicable, validate voice/IVR and omnichannel routing functionality as part of broader platform testing

Required Qualifications
3–6 years of QA experience testing enterprise software platforms (web, API, backend/database)
Solid hands-on experience with functional, regression, and integration testing
Hands-on experience with API testing tools (Postman, SoapUI, or equivalent)
Working knowledge of SQL for backend/database validation
Proficiency in test case management and defect tracking tools

📌 Qa Engineer Hyderabad (India)
🏢 SummitNext Technologies
📍 India