Operations Management
Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
Responsible for high level of customer satisfaction in the region or unit
Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery
Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
Accountable for cascading the FL and regional direction and targets to his/her team
Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
Accountable for following up the progress regularly
Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented




Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.)
Service Sales
Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
Accountable for his/her teams received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management
Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors
Ensures adequate resour

📌 Service Manager Bhubaneswar
🏢 Kone
📍 Bhubaneswar